What is TOM?
The Tool for Outcome Measurement (TOM) identifies and measures the impacts of The Arthritis Movement’s services and supports on clients. TOM helps us to more effectively deliver on our mission: To support every person impacted by arthritis to live life to the fullest through programs, education, resources, and advocacy.
Why measuring outcomes is important
TOM puts our participants in the driver’s seat. Their feedback and insights help us to improve and develop programs that better meet their needs and work towards our vision of Freedom from Arthritis.
Benefits of TOM
Deliver and enhance services of greater value to people living with arthritis
Make informed decisions to refine and improve services
Identify areas of unmet need leading to potential new services
What is measured?
The Arthritis Movement has identified six outcome domains or areas that our services and supports can influence. They are:
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Knowledge and understanding
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Independence, choice and control
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Motivation and inspiration
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Community connection
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Pain and symptom management
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Physical wellbeing
How is data collected?
To enhance the quality of our research, The Arthritis Movement collected data from three sources.
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Surveys completed after customers use our services. Respondents gave personal perspectives on how we influence change in the six domains and the nature of their life with arthritis.
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Periodic interviews to dive deeper into client experiences to understand how services are supporting them, and where they could be improved.
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We also seek feedback from instructors and service providers to gain perspectives on if and how programs were supporting participants
Have your say
To contribute to our Outcomes Measurement tool and provide feedback on our products and services, please complete the survey below.
